Most support calls are the same handful of questions asked over and over. Your AI support line answers them instantly, day or night, and passes anything genuinely tricky straight to a human with the full context attached.
Hi, I ordered on Friday and it still hasn't turned up.
I can check that now. Can I take the order number or the email you ordered with?
It's under dan.harper@gmail.com
Got it. That one shipped Monday and is due tomorrow before 6pm. I'll text you the tracking link now.
When it cannot resolve something, it hands the call to your team with the summary and full transcript attached, so the customer never explains it twice.
24/7
Cover, without night shifts or an offshore team
0 sec
Hold time, up to your plan's simultaneous call limit
100%
Of calls logged, transcribed and searchable
You hand us your help pages, policies and the questions you are sick of answering. We do the reading, write the scripts and build the assistant. There is nothing for you to configure.
We run it past you before it answers a single real customer, and tune the wording, the escalation rules and the complaints procedure until you are happy with it.
Keep the number your customers already have. Route everything to it, or only what your team misses, or only evenings and weekends. Change it whenever you like.
We write it, build it and tune it from your existing material. Your side of the work is answering a few questions and telling us when it sounds right.
Evenings, weekends and bank holidays answered properly, without paying anyone to sit up for it.
A team of three can answer three calls. Your line answers five, or ten, at the same moment. We size it to your busiest hour so nobody sits listening to hold music.
It follows your escalation path and your complaints procedure. Anything it should not handle alone goes to a human, with the summary and transcript already gathered.
At the end of the call it writes the details straight into a ticket, so the work is already logged before anyone on your team picks it up.
Shopify, WooCommerce, Zendesk, Gorgias, Freshdesk, Zapier, live parcel tracking. If it has an API, we connect to it during setup, so the caller asks where their order is and it tells them instead of promising someone will check.
"Where is my order?" cannot be answered from an FAQ. On Support Scale, WeKatch connects to the systems you already run and looks the answer up live, on the call: order status from Shopify, parcel tracking through AfterShip, bookings from your calendar. Wired up for your business during onboarding, so the answer is your real data, not a guess.
If your phone rings with routine questions more than it rings with new business, this is the product for you.
"Where is my order?", "Can I return this?", "Do you have it in blue?" The questions that take up your agents time.
The no-hot-water call at 11pm. Log it, triage the urgency, and get hold of the right contractor.
Check-in times, parking, late arrivals and amenities, answered while your front desk deals with the people actually standing there.
Outages and billing questions arrive all at once or not at all. Handle the spike without staffing for it.
Pauses, upgrades, cancellations and payment failures, handled consistently every single time.
If you can name the questions you answer every day, we can build something that answers them for you.
Priced for real support volume, not for the odd missed call. Every plan includes the build, the training and the tuning.
Support
2,000 minutes included
Up to 5 calls at once
Support Scale
6,000 minutes included
Up to 10 calls at once
Custom
Minutes built around your volume
Concurrency tuned to your busiest hour
Book a demo and we will show you it answering your questions, in your words.