Can it identify genuine emergencies vs anxious owners?

WeKatch for Veterinary Practices

Pet owners calling in a panic.
Always answered.

Pet health emergencies are stressful and urgent. WeKatch ensures every call is answered immediately, triages the urgency, routes emergencies to your on-call team, and books routine appointments without tying up your reception staff.

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Pet health call · answeredLIVE

AI: “Hello, you've reached the clinic. Is this urgent or are you looking to book a routine appointment?”

24/7

Urgent and emergency calls answered

Calls picked up, no hold queues for anxious pet owners

0×

More likely to qualify a lead, 5 min vs 30 min response

Source: Lead Response Management Study, Dr. James Oldroyd (MIT)

Built for Veterinary

Your assistant will keep your pet owners calm and reassured while booking them an appointment with your vets

Emergency triage and escalation

Identifies life-threatening situations and escalates immediately to your on-call vet.

Routine appointment booking

Handles vaccinations, check-ups, and general enquiries without tying up your team.

New patient registration

Captures owner and pet details for new clients before their first visit.

How it works

Live before your next busy season

Pet owner calls about their animal

WeKatch answers calmly and immediately, routine or emergency, any time of day.

AI triages the call

Identifies urgency, species, symptoms, and owner details. Routes emergencies to your team immediately.

Appointment booked

Routine appointments go straight into your schedule. Emergency calls escalate to the right vet.

Questions, answered

It is trained to take all concerns seriously while identifying clinical urgency indicators, symptoms like collapse, difficulty breathing, or trauma escalate immediately.

Every pet owner answered, every time

WeKatch keeps your phones covered so your team stays focused on the patients.