Tenants do not have leaks during office hours. WeKatch answers every maintenance call around the clock, works out whether it is a genuine emergency or a Monday morning job, logs it against the property, and escalates the ones that cannot wait.
24/7
Tenant maintenance calls answered, nights and weekends
0%
Calls answered without an out-of-hours rota
< 99s
Response time on new landlord and tenant enquiries
Replaces the after-hours answering service, and unlike a call centre it knows your properties and your escalation rules.
You decide what wakes somebody up. Everything else is captured in full and waiting on the desk in the morning.
Handles the other side of the business too: prospective landlords asking about management fees, and applicants booking viewings.
Any hour. WeKatch answers immediately instead of an emergency line nobody is watching or a voicemail box filling up overnight.
Identifies the property and unit, captures the issue and access arrangements, and applies your rules for what counts as an emergency.
Routine repairs are logged with full detail for the morning. Genuine emergencies, water, gas, no heat, no power, or security, reach your on-call number straight away.
Emergency triage and full call logging around the clock, without an out-of-hours rota.