Trade customers do not use your website. They ring, because they want to know what is in stock, what it costs, and when it can be on site. WeKatch answers every order and enquiry call, captures the specification properly, and gets it to your order desk without the caller waiting on hold.
0%
Order and enquiry calls answered at peak
< 33s
Response on new trade account enquiries
24/7
Enquiries captured outside order desk hours
Most trade and construction supply still happens by phone, not by web form. This meets those customers where they already are rather than trying to move them online.
Answers availability and lead-time enquiries from your data when your systems are connected, so the caller gets an answer rather than a callback promise.
Every caller is answered simultaneously. The morning rush, when contractors are ordering for the day, stops being the hour you lose orders.
Early mornings and site hours, when your order desk is at its busiest and the queue is longest. Every call is answered at once, so nobody holds.
Product and grade, quantity and units, delivery address and date, account reference, and any site access constraints for the delivery.
The full specification lands with your team ready to process, or in your system directly, instead of being scribbled down between calls.
No hold queue, no missed orders, and a full specification captured every time.