Most support volume is a handful of questions asked thousands of times, and almost all of them have an answer sitting in Shopify or your tracking provider. WeKatch looks it up live while the customer is on the phone, and calls recent buyers back for reviews, feedback, and the follow-on sale.
Live
Order and tracking lookups during the call
24/7
Support answered outside your team's hours
0%
Calls answered at peak, including sale periods
Shopify and WooCommerce for order status and contents, AfterShip for live parcel tracking. The caller gets the actual answer, not a promise that someone will check.
Calls buyers after delivery to check they are happy, ask for a review while the experience is fresh, and offer the natural follow-on product.
Where is my order, can I change the address, how do I return it, has my refund gone through. The questions that fill your inbox, answered without a ticket.
Inbound support, or an outbound follow-up to a recent buyer for feedback, a review, or a repeat purchase.
Connected to Shopify or WooCommerce for orders, and AfterShip for parcel tracking across hundreds of carriers, so it answers from real data rather than a script.
Most calls end there. Anything needing a human, a refund decision or a complaint, goes to your team with the order and the conversation already attached.
Live order and tracking lookups on every call, plus outbound follow-ups for reviews and repeat purchases.